Operations Supervisor

4 days ago


Phoenix, Arizona, United States Transit Technologies Full time

Looking for a challenging role in operations management? As an Operations Supervisor at Transit Technologies, you'll oversee the day-to-day route operations and report directly to our Call Center Manager.

Job Responsibilities:
  • Taking client calls and escalating issues to the Assistant General Manager as needed
  • Maintaining high-quality service delivery through radio, telephone, and on-road monitoring
  • Influencing employee morale and customer satisfaction
  • Managing daily sign-in and sign-out processes
  • Assigning trips to providers to optimize route distribution
  • Monitoring system performance in Trapeze
  • Participating in performance analysis and review

We're looking for someone with 2+ years of experience in dispatching, customer service, or a related field. A high school diploma or equivalent is required, along with proficiency in Trapeze and Plus software.

As an Operations Supervisor, you'll be responsible for ensuring all routes are completed efficiently, safely, and on-time. You'll work closely with our team to resolve any issues that arise and maintain open communication with clients.



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