Marketing & Customer Support Director
2 weeks ago
Northstone, Inc. is seeking a highly skilled Marketing & Customer Support Manager to drive customer service, marketing, and brand awareness. The ideal candidate will develop and deploy product/marketing strategies, oversee order processing and customer service activities, and recommend business solutions to support customer needs and company interests.
Key Responsibilities:- Develop and Execute Product/Marketing Strategies: Articulate the company value proposition and develop strategies to drive customer service, marketing, and brand awareness.
- Oversee Order Processing and Customer Service: Ensure timely and efficient order processing and customer service activities.
- Recommend Business Solutions: Identify opportunities to support customer needs and company interests.
- Stay Abreast of Industry Trends: Monitor current industry trends and their impact on customers to help the company solve specific market challenges.
- Provide Sales Support: Leverage customer and install base analytics to identify up-sell and cross-sell opportunities.
- Education: Bachelor's degree in Sales, Marketing, Business Administration, or related field.
- Experience: Minimum 5 years' experience in product management and/or strategic marketing, with a strong background in customer-facing enterprise roles.
- Skills: Strong marketing leadership, market trends/analysis, VOC analytics, product commercialization/branding, virtual marketing, and product life-cycle management.
- Travel: Ability to travel domestically and internationally (up to 15%).
Why Join Northstone, Inc.?: As a Marketing & Customer Support Manager, you will have the opportunity to work with a dynamic team, drive business growth, and make a meaningful impact on customer satisfaction.
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