Exchange Engineer
22 hours ago
The Exchange Engineer will provide management, oversight, and maintenance of the Exchange environment supporting a robust cross-functional userbase of 15K+ users. The Exchange/O365 environment is critical to the successful operations across Entergy, and this support role is critical to the success of our users.
Key Responsibilities- Perform daily responsibilities to manage and Microsoft Exchange and supporting infrastructure, both on-premises and online via M365
- Responsible for escalations in support of customer/team escalations or related incidents
- Assist in the design and implementation of future-state Exchange environment
- Responsible to provide required system reporting (audit, performance, etc)
- Responsible to provide problem resolution, root cause analysis, management, and documentation of all Messaging related issues
- Minimum Education Required: BS/BA degree strongly preferred in Management Information Systems, Computer Science, or other technical area of study
- Minimum Experience Required: 2+ years of experience as an Exchange Administrator or similar role preferred
- Strong knowledge of Microsoft Exchange Server
- Experience with Windows Server, Active Directory, and Azure
- Experience with PowerShell scripting for automation and administration
- Working knowledge of email security standards and practices
- Understanding of network fundamentals, including TCP/IP, DNS, and firewalls
- Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc)
- Familiarity with business operations and best in class technology landscape
- Experience monitoring end user hardware for vulnerabilities and compliance
- Professional certifications in Microsoft Exchange or related technologies
- Experience with cloud-based email systems and collaboration tools
- Strong communication and interpersonal skills
- Ability to work effectively in a matrixed environment
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