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Retail Customer Service Team Member

2 months ago


Haverhill, Massachusetts, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide personalized customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers in finding products, providing product information, and making recommendations to enhance their shopping experience.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and returns.
  • Participate in visual merchandising, maintaining store displays, and ensuring a visually appealing store environment.
  • Collaborate with colleagues to achieve sales goals, promote products, and drive customer engagement.
  • Perform opening and closing duties, including cash handling, inventory management, and store recovery.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer

Michaels is committed to providing a positive and inclusive work environment. As a Retail Customer Service Team Member, you will have opportunities for professional growth, competitive pay, and benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.