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Party Events Coordinator Retail Sales Specialist

2 months ago

Bozeman, Montana, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly skilled and energetic Party Events Coordinator to join our team at Michaels Arts and Crafts. As a key member of our sales team, you will be responsible for planning, coordinating, and facilitating events within our stores to provide a stress-free, fun, and engaging experience for our guests.

Key Responsibilities
  • Event Planning and Coordination
    • Plan and coordinate multiple events simultaneously, including children's birthday parties and other craft classes or events.
    • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
    • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
    • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
    • Communicate events with clients and store team members.
    • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
    • Adjust plans and events based on clients' feedback and needs.
    • Create backup or emergency plans to be executed as needed.
    • Ensure client satisfaction for scheduled events.
  • Customer Experience
    • Help customers shop, locate products, and provide them with solutions.
    • Provide fast and friendly checkout experience.
    • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
    • Educate customers on Voice of Customer (VOC) survey.
    • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
    • Participate in the truck un-load, stocking and planogram (POGs) processes.
    • Complete merchandise recovery and maintenance.
    • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
    • Support shrink and safety programs.
    • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
    • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organizations vision and values; project a positive image and serve as a role model for other Team Members.
    • Cross-trained in Custom Framing selling and production.
    • Participate in daily store cleanliness activities, including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
    Requirements
    • Energetic and enthusiastic personality.
    • The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
    • Must have excellent people skills.
    • Must have experience working with children and children's events.
    • Must have good communication skills, including written, verbal, and nonverbal communication as well as listening skills.
    • Must have organizational skills, interpersonal skills, and creative problem-solving skills.
    • Retail and/or customer service experience required.
    Work Environment
    • Ability to remain standing for long periods of time.
    • Ability to move throughout the store.
    • Regular bending, lifting, carrying, reaching, and stretching.
    • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
    • Public retail store setting taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.