Customer Service Representative

3 days ago


Chesterfield, Missouri, United States Sam's Club Full time
Job Overview:
As a Front End Associate at Sam's Club, you will play a vital role in ensuring an exceptional member experience. Your primary responsibilities will include operating front-end equipment, processing member transactions, and maintaining a clean and organized shopping environment. If you are a friendly and outgoing individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

Salary: The estimated hourly wage range for this position is $17.00 to $24.00*.

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Key Responsibilities:
- Maintain safety of facility according to company policies and procedures
- Provide exceptional member service by acknowledging members and identifying their needs
- Assist members with purchasing decisions and locate merchandise
- Resolve member issues and concerns, promoting company products and services
- Process member purchases and assist with payments according to company policies and procedures

Requirements:
- Retail experience, including operating front-end equipment (e.g., cash register)
- Working with mobile retail applications
- Excellent communication and problem-solving skills

Benefits:
- Competitive pay as well as performance-based bonus awards
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting

Other Opportunities:
- Live Better U, a company-paid education benefit program for full-time and part-time associates
- Company discounts on various products and services

This role is perfect for individuals who are enthusiastic about delivering outstanding customer experiences and thrive in fast-paced environments.

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