Aviation Service Professional
4 days ago
As a Customer Service Representative at Signature Aviation, you will play a vital role in delivering exceptional service to our clients while ensuring accuracy and efficiency in fast-paced settings.
About the Role:
We are seeking a highly skilled and customer-focused professional to join our team. In this position, you will be responsible for providing a warm welcome to customers, collaborating with colleagues to address customer needs, and responding promptly to inquiries and concerns via phone or in-person.
Main Responsibilities:
- Deliver exceptional customer service by greeting visitors warmly and ensuring a smooth experience throughout their visit.
- Collaborate with colleagues to address customer needs and provide additional services when necessary.
- Respond effectively to customer inquiries and concerns via phone, email, or in-person.
- Process customer transactions accurately and efficiently, adhering to company procedures.
- Maintain knowledge of Signature's facilities, services, and surrounding areas to assist customers.
- Perform daily inspections to ensure cleanliness and compliance with regulations and policies.
- Provide concierge services, including travel arrangements and logistics.
- Abide by emergency response procedures and adhere to security protocols.
Requirements:
- A High School diploma or equivalent is required; aviation experience is an asset.
- The ability to pass background checks, drug tests, and obtain airport security clearance is mandatory.
- Strong verbal and written communication skills in English are essential.
- Proficiency in computer operations, typing, and software applications is necessary.
- The ability to work flexible schedules, handle stress, and prioritize multiple tasks is required.
- Lifting light to moderately heavy items and reading small print may be required.
About Us:
Signature Aviation is the world's largest Fixed Base Operators (FBO) network, offering a range of business and private aviation support services. We prioritize delivering exceptional guest experiences and seek like-minded professionals to join our global team.
Salary Range: $55,000 - $75,000 per year, depending on location and experience.
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