Aviation Service Professional

4 days ago


Mobile, Alabama, United States Signature Aviation Full time
Job Summary:
As a Customer Service Representative at Signature Aviation, you will play a vital role in delivering exceptional service to our clients while ensuring accuracy and efficiency in fast-paced settings.

About the Role:
We are seeking a highly skilled and customer-focused professional to join our team. In this position, you will be responsible for providing a warm welcome to customers, collaborating with colleagues to address customer needs, and responding promptly to inquiries and concerns via phone or in-person.

Main Responsibilities:
  • Deliver exceptional customer service by greeting visitors warmly and ensuring a smooth experience throughout their visit.
  • Collaborate with colleagues to address customer needs and provide additional services when necessary.
  • Respond effectively to customer inquiries and concerns via phone, email, or in-person.
  • Process customer transactions accurately and efficiently, adhering to company procedures.
  • Maintain knowledge of Signature's facilities, services, and surrounding areas to assist customers.
  • Perform daily inspections to ensure cleanliness and compliance with regulations and policies.
  • Provide concierge services, including travel arrangements and logistics.
  • Abide by emergency response procedures and adhere to security protocols.

Requirements:
  • A High School diploma or equivalent is required; aviation experience is an asset.
  • The ability to pass background checks, drug tests, and obtain airport security clearance is mandatory.
  • Strong verbal and written communication skills in English are essential.
  • Proficiency in computer operations, typing, and software applications is necessary.
  • The ability to work flexible schedules, handle stress, and prioritize multiple tasks is required.
  • Lifting light to moderately heavy items and reading small print may be required.

About Us:
Signature Aviation is the world's largest Fixed Base Operators (FBO) network, offering a range of business and private aviation support services. We prioritize delivering exceptional guest experiences and seek like-minded professionals to join our global team.

Salary Range: $55,000 - $75,000 per year, depending on location and experience.

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