Current jobs related to Residential Ambassador - Atlanta, Georgia - Capital Concierge LLC

We are seeking a highly skilled and professional Concierge to join our team at Capital Concierge LLC. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring the highest level of satisfaction for our residents.

• Package Management: Accept and hold packages for residents, ensuring timely delivery and notification.
• Elevator Reservations: Coordinate elevator reservations for move-ins, move-outs, and deliveries, ensuring a smooth and efficient process.
• Rooftop Terrace Management: Manage reservations and events for the exclusive Rooftop Terrace, providing a unique and memorable experience for residents and their guests.
• Communication: Place courtesy calls to residents when packages arrive, and notify them of guests' arrival, ensuring seamless communication and a high level of service.
• Door Holding and Assistance: Hold doors for residents and their guests, providing a touch of warmth and hospitality.
• Complaint Resolution: Maintain ownership of resolving resident and guest complaints, ensuring prompt and effective resolution.
• Interactions and Relationships: Interact with all residents, building strong relationships and showing genuine appreciation for their business.
• Request Fulfillment: Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns, ensuring a high level of satisfaction.
• Move-In and Move-Out Coordination: Assist in the scheduling of move-ins and move-outs, ensuring a smooth and efficient process.
• Delivery and Move Coordination: Schedule and facilitate deliveries and residents' moves, ensuring timely and efficient execution.
• Surveillance and Lobby Monitoring: Monitor surveillance cameras and the Lobby, ensuring a safe and secure environment for residents and guests.
• Premises Maintenance: Walk the premises to ensure the highest standards are being maintained, identifying and addressing any issues promptly.
• Realtor and Buyer Support: Facilitate realtor and potential buyer visits, providing a warm and welcoming experience.
• Company Policies and Procedures: Follow all company policies and procedures, including grooming standards, maintaining confidentiality, and enforcing safety procedures.

• Customer Service Experience: 1-2 years of customer service experience, ideally in the concierge field.
• Pleasant and Professional Demeanor: Pleasant, positive, and professional demeanor, with no visible tattoos.
• Communication Skills: Excellent communication skills, both oral and written.
• Multi-Tasking and Problem-Solving: Strong multi-tasking skills, with the ability to assess situations, show good judgment, and resolve conflicts.
• Attention to Detail: Attentive to details, with excellent follow-through skills.
• Flexibility and Adaptability: Flexible and organized, with the ability to work under pressure and adapt to changing situations.
• Technical Skills: Basic knowledge and experience with Microsoft Office products and the internet.
• Physical Demands: Ability to stand or sit for long periods of time.
• References and Background Check: References and background check required.