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Agile Product Owner
2 months ago
USAA is seeking a highly skilled Agile Product Owner to lead the Bank Member Experience and Complaints group. As a key member of the Bank agile team, you will be responsible for prioritizing work to drive business outcomes, ensuring the voice of the customer is strongly represented, and making decisions that impact the team's success.
Key Responsibilities- Strategic Visionary: Develop and translate the vision and strategy for key stakeholders and team members on Bank products, including member satisfaction.
- Business Requirements: Lead the team in ensuring understanding of business requirements for effective Bank product solutions.
- Collaboration: Partner with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.
- OKRs and Execution: Drive execution of successful objective implementation for Bank products and customer experience, accountable for setting and delivering against Bank agile team-level OKRs.
- Customer Focus: Act as 'voice of the end-user', proactively seeking customer feedback to learn and better understand their needs and requirements to ensure end-user value is delivered to the marketplace.
- Backlog Management: Own Bank agile team backlog (grooming, prioritization, and refinement), accountable for maintaining a groomed backlog of user stories.
- Process Improvement: Identify and drive opportunities for continuous team and process improvement, leading projects with notable risk and complexity.
- Education: Bachelor's degree; OR 4+ years of related experience may be substituted in lieu of degree.
- Experience: 8+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
- Technical Skills: Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
- Business Acumen: Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
- Regulatory Knowledge: Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.
- Communication: Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.
USAA offers a competitive salary range of $120,550 - $230,400, as well as a comprehensive benefits package, including comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.