Behavioral Health Operations Manager

1 week ago

Oakland, California, United States Allameda Alliance for Health Full time
Job Summary

We are seeking a highly skilled Behavioral Health Supervisor to join our team at Allameda Alliance for Health. As a key member of our behavioral health team, you will be responsible for ensuring the quality and effectiveness of daily operations, providing clinical guidance and supervision to staff members, and overseeing daily workload distribution and performance management.

Key Responsibilities
  • Oversee daily operations of behavioral health staff, ensuring alignment with organizational objectives
  • Provide clinical guidance and supervision to staff members
  • Supervise daily workload distribution and performance management
  • Provide utilization review and case management services for Alliance members
  • Collaborate with other departments to improve organizational processes and member care
  • Serve as liaison between internal and external stakeholders
  • Participate in recruitment, hiring, and staff training
  • Complete performance evaluations annually
Essential Functions
  • Clinical and administrative supervising, auditing, monitoring, and training of behavioral health staff
  • Completing utilization reviews, and maintaining case management cases
  • Writing, reporting, administration, and analysis
  • Communicating effectively and efficiently internally and externally
  • Developing long and short-range strategic goals for case management/utilization review activities
  • Making verbal presentations
  • Act as a resource to staff in daily coaching and problem-solving
  • Leading and participating in internal and external committees and meetings
  • Complying with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls
Requirements
  • Education or training equivalent to a Master's degree in a relevant field (e.g., social work, marriage and family therapy, psychology, nursing)
  • Minimum 5 years of experience in behavioral health, with 3 years in a managed care/care management environment
  • 5 years of experience in a lead or supervisory role
  • 4+ years of experience in nursing, training, or auditing in a healthcare setting
  • Knowledge of Medi-Cal and Department of Health Care Services and/or Medicare regulations and standards
  • Bilingual Spanish/Vietnamese/Mandarin/Cantonese
  • Ability to motivate, train, and supervise
  • Ability to make thoughtful decisions and exercise sound judgment

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