Customer Service Associate Role

5 days ago

Columbus, Ohio, United States Cass Information Systems Full time
About the Job

In this exciting role, you will facilitate accurate resolution of internal and external inquiries and issues related to processing for assigned clients. Your primary goal will be to maintain a high level of customer satisfaction while ensuring timely responses to inquiries and issues.

Key Responsibilities
  • Analyze issues and processes, clearly communicating routine questions, processing issues, and requests according to company defined procedures/standards.
  • Research and analyze payment history to recognize when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
  • Serve as a positive representative of the company, making customers and their needs the primary focus of your actions by helping to develop customer relationships.
  • Keep management informed of significant issues that may require additional attention or threaten the account relationship on a timely basis.
  • Suggest changes and/or enhancements to existing procedures to improve service to clients and internal processes.
  • Work independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
  • Seek guidance from the appropriate resource on significant non-routine issues.
  • Document and report on errors made by other Utility departments.
Requirements and Qualifications
  • Excellent interpersonal skills to maximize client responsiveness and develop solid working relationships with utility clients and staff members.
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Working knowledge of office equipment such as fax machines, copy machines, and telephones.
  • Proficient in Microsoft Office.
  • Good problem-solving skills and attention to details.
  • College-level coursework in general or business administration areas or equivalent experience.
  • Minimum 6 months of customer service experience in a general business environment or equivalent experience.

  • Customer Service Associate

    5 days ago

    Columbus, Ohio, United States Hollywood Casino at Columbus Full time

    We are seeking a Customer Service Associate to join our team at Hollywood Casino at Columbus. As a Customer Service Associate, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience. This is an excellent opportunity for someone who is passionate about delivering world-class customer service...

  • Customer Service Associate

    5 days ago

    Columbus, Ohio, United States Sherwin-Williams Full time

    About the OpportunitySherwin-Williams is seeking a Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers.Key ResponsibilitiesProvide expert advice to customers on paint products and applications.Process...

  • Customer Service Associate

    5 days ago

    Columbus, Ohio, United States LAZ Parking Midwest, LLC Full time

    Customer Service Associate Job DescriptionThis role involves working in a fast-paced environment where you will interact with customers on a daily basis. The ideal candidate will possess strong communication skills, be able to work independently, and have a positive attitude.Main Responsibilities:Provide top-notch customer service to ensure a positive...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Gordon Food Service Full time

    Job DescriptionWe are seeking a Part Time Store Associate to join our team in Columbus, OH. As a sales associate, you will be responsible for providing superior customer service, multitasking, and working on your own or within a team. Basic math and computer skills are required. Ability to lift up to 50 lbs is also necessary.Required Skills and...

  • Customer Service Associate

    5 days ago

    Columbus, Ohio, United States Dave & Buster Full time

    We're excited to announce the recruitment of a Customer Service Associate to join our Dave & Buster's team!About the PositionIn this role, you'll be responsible for creating an exceptional Guest experience by delivering outstanding food, drinks, and entertainment services.You'll work closely with our team to ensure that every Guest feels welcome and...

  • Store Associate Role

    3 weeks ago

    Columbus, Ohio, United States Burlington Stores Full time

    Job Description:In this exciting role as a Store Associate at Burlington Stores, you will have the opportunity to make a significant impact on our customers' shopping experience while maintaining a secure store environment.About the Job:We are seeking a highly motivated and detail-oriented individual to join our team as a Shortage Control Associate. In this...

  • Customer Service Associate

    2 weeks ago

    Columbus, Ohio, United States Schulte Full time

    About the Job: We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Collegiate Hotel Group. As a Customer Service Associate, you will be responsible for providing exceptional guest service, handling inquiries and concerns, and maintaining a clean and organized front desk area.Key Responsibilities:Greet guests...

  • Customer Service and Sales Associate

    6 days ago

    Columbus, Ohio, United States Amie Kim - State Farm Agent Full time

    Job DescriptionAt Amie Kim - State Farm Agent, we are looking for a skilled and enthusiastic individual to fill the role of Customer Service and Sales Associate. As a member of our team, you will be responsible for providing outstanding customer service, promoting insurance products, and supporting our sales team.You will have the opportunity to work in a...

  • Customer Service Associate

    7 days ago

    Columbus, Ohio, United States Russell Tobin Full time

    Job OverviewRussell Tobin is seeking a highly skilled Customer Service Associate to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch support to clients.ResponsibilitiesRespond to incoming phone calls regarding service inquiries with a high degree of accuracy and efficiency.Meet key department...

  • Customer Service and Sales Associate

    5 days ago

    Columbus, Ohio, United States Event Horizon Dynamics Full time

    About UsEvent Horizon Dynamics is a growing company seeking an Entry-Level Customer Service Representative to join our team. We offer paid training and opportunities for career advancement.Job OverviewThe Customer Service and Sales Associate will be responsible for maintaining daily operations of the customer service and sales team. This role focuses on...

  • Customer Service Associate

    2 weeks ago

    Columbus, Ohio, United States Dasco HME LLC Full time

    About UsDasco HME LLC is a leading provider of home medical equipment and services. We are committed to delivering exceptional customer experiences and creating a positive impact in our community.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Associate - CPAP Equipment to join our team. As a Customer Service Associate,...

  • Customer Service Associate

    2 weeks ago

    Columbus, Ohio, United States Family Dollar Full time

    About the Role: Family Dollar is seeking a Customer Service Representative to provide exceptional service to customers. As a member of our team, you will be responsible for greeting customers, assisting with merchandise selection, and completing cash register transactions. The ideal candidate will have excellent communication skills and a positive...

  • Customer Service Associate

    6 days ago

    Columbus, Ohio, United States Bostwick Braun Company Inc Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Columbus Fasteners Corp.As a key member of our customer-facing staff, you will be responsible for providing exceptional support and service to our clients. This role involves responding to inquiries, processing orders, and ensuring customer satisfaction by addressing any...

  • Sales and Customer Service Associate

    2 weeks ago

    Columbus, Ohio, United States The Normal Brand Full time

    **Job Summary:**We're seeking a highly motivated and personable Sales Associate to join our team at CoolSprings Galleria. As a Sales Associate, you'll be responsible for delivering outstanding customer service, driving sales growth, and maintaining a clean and organized store environment.

  • Customer Service Associate

    2 weeks ago

    Columbus, Ohio, United States Domino's Pizza LLC Full time

    About the Job:Are you a people person looking to make a difference in your community? Do you enjoy working in a fast-paced environment where no two days are ever the same?As a Customer Service Rep at Domino's, you will play a critical role in delivering exceptional customer experiences and driving sales growth. You will be responsible for greeting customers,...

  • Customer Service Representative Role

    2 weeks ago

    Columbus, Ohio, United States David's Bridal Full time

    Company OverviewDavid's Bridal is a renowned bridal retailer dedicated to providing an exceptional customer experience. Our team of professionals strives to deliver personalized service, ensuring that every bride finds her perfect wedding dress.

  • Retail Store Associate Role

    5 days ago

    Columbus, Ohio, United States Wal-Mart Stores , Inc. Full time

    Job Overview:Columbus, GA - Seeking a Retail Store Associate Role to provide exceptional customer service and support store operations.We are looking for a detail-oriented and team-focused individual to join our retail team at Walmart in Columbus, GA. As a retail store associate, you will play a key role in delivering an exceptional shopping experience for...

  • Customer Service Representative Role

    1 week ago

    Columbus, Ohio, United States Russell Tobin Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team in Columbus, OH, for a six-month duration. The ideal candidate will have excellent communication skills and be able to provide high-quality service to clients.**Key Responsibilities:**Respond to client inquiries regarding various service requests on their accounts.Meet key...

  • Customer Service Associate

    7 days ago

    Columbus, Ohio, United States Russell Tobin Full time

    Russell Tobin is hiring a talented Customer Service Associate to provide top-notch support to Morgan Stanley clients. As a key member of our team, you will be responsible for delivering world-class service, adapting to changing situations, and collaborating with colleagues to achieve outstanding results.Job Requirements:Must have excellent communication...

  • Restaurant Staff Role in Ohio

    2 weeks ago

    Columbus, Ohio, United States Hallmark Management Service Inc Full time

    Job OverviewHallmark Management Service Inc. is seeking a skilled and dedicated individual to join our team as a Food Service Associate in Ohio.This role offers an exciting opportunity to work in a dynamic environment, provide excellent customer service, and contribute to the success of our company.The estimated salary for this position is $25,000 - $35,000...