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Medical Office Coordinator, Family Medicine
2 months ago
About Us
North Shore Physicians Group (NSPG) is a leading multi-specialty physicians group in the region, committed to delivering high-quality patient care and innovative medical practices. Our team of over 400 physicians, nurse practitioners, physician assistants, and other healthcare professionals work together to improve patient outcomes and enhance the careers of our staff members.
Our Mission
We strive to provide clinical excellence, supportive practice environments, and opportunities for career advancement through our team-based approach. Our goal is to make our practice of medicine more efficient and effective, while delivering exceptional patient experiences.
Job Summary
We are seeking a full-time Patient Service Representative to support our Family Medicine office on-site. The successful candidate will play an integral part in the operations of our community-based physician practices, providing administrative support and ensuring that teams deliver the highest quality experience that exceeds our patients' expectations.
Key Responsibilities
- Schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
- Check-in patients, answer their questions, and assist with pre-visit paperwork/forms.
- Complete forms, collect co-payments, and schedule follow-up appointments, tests, and/or procedures during check-out.
- Field all incoming telephone calls and triage appropriately.
- Monitor patient flow and waiting room activity.
- Provide general support to practice leadership, clinicians, and peers.
Qualifications
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting. The ideal candidate will have:
2 years of experience working in a community-based medical practice.Epic experience preferred.EEO Statement
North Shore Physicians Group is an Equal Opportunity Employer. We are committed to diversity and inclusion, and we welcome applications from qualified candidates from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
