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Front Office Coordinator

2 weeks ago


Billings, Montana, United States Turnwell Mental Health Network, Inc. Full time

**Turnwell Mental Health Network, Inc. Overview**

We are a growing private practice that offers traditional and innovative psychiatric services, including medication management and psychotherapy, as well as TMS and IV Ketamine for treatment of depression.

We strive to provide the best healthcare and customer service in a professional, yet personalized, warm, and friendly environment.

We are seeking a motivated and dependable Front Desk Receptionist to join our team. The ideal candidate will have experience communicating professionally and be able to create a positive atmosphere for patients.

Key Responsibilities:

  • Create a welcoming and professional atmosphere for patients.
  • Communicate clearly and effectively with patients and providers.
  • Answer phone calls, take and transmit messages; monitor and respond to voice and email.
  • Assist patients with check-in and check-out.
  • Assist with intake and screening of new patients.
  • Complete various types of paperwork for patients or insurance.
  • Accurately document and maintain medical records.
  • Maintain clean, neat, and orderly front office and waiting room.
  • Schedule appointments and maintain provider schedules.
  • Collect patient payments, deductibles, and patient balances.
  • Evaluate company policies of financial agreements.
  • Data entry of charges and payments.
  • Maintain confidentiality and apply strict standards of privacy and HIPAA compliance.