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Customer Service Representative

2 months ago

Jacksonville, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Delivery Driver/Retail Store Associate. In this role, you will be responsible for delivering products to customers from our stores in a safe and timely manner, while also providing exceptional customer service and sales support.

Key Responsibilities
  • Deliver products to customers in a safe and timely manner
  • Provide exceptional customer service and sales support
  • Assist customers in person and over the phone with their product needs
  • Process sales transactions accurately and consistently
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Load, transport, and deliver items to customers in a safe, timely manner
  • Assist with loading and unloading items from vehicles
  • Maintain the store vehicle and alert the supervisor to repair and servicing needs
  • Adhere to assigned routes and following time schedules
  • Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
  • Prepare reports and other documents relating to deliveries
  • Operate equipment and machines, such as cars, trucks, forklifts, etc.
Requirements
  • Must be at least 21 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, as well as opportunities for growth and development. We believe in the importance of diversity and inclusion, and we are an equal opportunity employer.