Freight Service Representative

2 weeks ago


Dayton, Ohio, United States Dayton Freight Full time
Job Summary

We are seeking a highly skilled and customer-focused Freight Service Representative to join our team at Dayton Freight. As a key member of our customer service department, you will be responsible for providing exceptional support to our internal and external customers, ensuring their freight needs are met with efficiency and professionalism.

Key Responsibilities
  • Assist customers with freight-related inquiries, including pickup requests, rate quotes, and shipment tracing.
  • Handle customer administration tasks, such as responding to emails, faxes, and voicemails in a timely manner.
  • Provide break, lunch, and vacation support for the Reception position.
  • Work collaboratively with the team to efficiently answer group calls and emails.
  • Identify opportunities for process improvements and provide recommendations to enhance customer satisfaction.
  • Accurately and professionally address a wide range of customer requests, including tracing shipments, scheduling pickups, and resolving freight bill issues.
  • Maintain a friendly, efficient, and professional working relationship with all customers and employees.
  • Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed.
Requirements
  • Excellent communication and customer service skills.
  • Experience working in a fast-paced environment with a high volume of phone calls.
  • Strong attention to detail and ability to multitask.
  • Fluency in English and ability to work in a team environment.
  • Legally eligible to work in the United States and at least 18 years of age.
Benefits
  • Competitive weekly pay and comprehensive benefits package.
  • Quick advancement opportunities and customized training program.
  • Professional, positive, and people-centered work environment.
  • Modern facilities and paid holidays, vacation, and personal days.
  • 401(k) plan with company match.


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