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Customer Service Representative
2 months ago
Join Discover Financial Services: A Path to Success.
At Discover, we empower our employees to make a meaningful impact from the very first day. Our workplace culture is grounded in three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to thrive and contribute to our mission as a leading digital banking and payments organization. Your individuality is valued, providing you with the opportunity to excel.
Build your career with us, and be a part of helping millions achieve a brighter financial future.
Position Overview: Discover offers an exceptional work environment and a rewarding employee experience.
We are currently seeking candidates for various shifts. Our available schedules include start times within the following hours:
• 8:00 AM - 4:30 PM CST
• 9:00 AM - 5:30 PM CST
Note: Workdays are Monday through Friday, with weekend shifts as assigned.
Key Responsibilities
- Handle routine customer service inquiries and resolve issues via telephone, digital, or chat channels, utilizing effective communication and problem-solving skills. These inquiries typically follow established protocols and procedures.
- Navigate a computerized system to respond to and troubleshoot customer questions.
- Exhibit strong verbal communication and problem-solving abilities, while managing multiple tasks as necessary.
- Proactively identify and escalate risks and customer-impacting issues to management.
How You Will Contribute
- Assist over 100 customers daily by engaging energetically in a fast-paced call environment through phone, online, or chat.
- Approach customer inquiries regarding reward redemptions, updates to customer information, card activations, payment processing, lost or stolen card issues, and credit line adjustments with empathy.
- Utilize various systems to respond to, troubleshoot, and document customer inquiries.
- Employ standard screens, scripts, and procedures to ensure consistent service delivery.
- Enhance the Discover Financial brand by providing exceptional care and innovative solutions.
Qualifications Required
Preferred Qualifications
- At least 1 year of experience in a call center or customer service role.
- High School Diploma or GED.
Compensation and Benefits
The base salary for this role typically ranges from $18.00 to $21.75, with additional incentives available as part of a competitive compensation package. Various factors, including geographical location, relevant experience, education, and skill level, may influence the pay for this position.
We offer a comprehensive range of benefits based on eligibility, including:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
- Recognition Programs
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Discover is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you require assistance in the application process or during an interview, please let us know. All information regarding accommodation needs will be kept confidential and used solely to provide necessary support.
