Customer Service Operations Manager

3 weeks ago


Hickory, North Carolina, United States Kane Partners LLC Full time
Job Overview
As a key member of the Kane Partners LLC team, we are seeking a skilled Customer Service Operations Manager to lead our customer service operations. This role is responsible for overseeing daily customer service activities, ensuring timely and accurate responses to customer inquiries, and resolving complex customer issues.

Responsibilities
· Oversee customer service operations, including managing a team of customer service representatives, developing training programs, and conducting regular performance reviews.
· Collaborate with sales, logistics, and distribution teams to ensure alignment on customer needs, order fulfillment, and service issues.
· Develop and implement processes to improve efficiency, accuracy, and overall customer experience.
· Analyze customer feedback and service metrics to identify trends and areas for improvement.

Requirements
· Minimum 5 years of experience in customer service or operations management, preferably within a manufacturing or distribution environment.
· At least 2 years in a managerial role leading a team.
· Strong problem-solving skills and the ability to navigate complex customer issues.
· Excellent communication, interpersonal, and leadership skills.
· Proficiency with CRM software, ERP systems, and Microsoft Office Suite (Excel, Word, PowerPoint).

Compensation
We offer a competitive salary range of $85,000 - $110,000 per year, based on experience.

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