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Customer Service Representative

3 weeks ago

Hickory, North Carolina, United States Sam's Club Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Front End Associate. This role plays a vital part in delivering exceptional member experiences and contributing to the success of Sam's Club.

About the Role:

  • Provide exceptional customer service by acknowledging members, identifying their needs, and resolving issues promptly.
  • Operate front-end equipment, including cash registers, with efficiency and accuracy.
  • Work collaboratively with other team members to maintain a clean, safe, and organized shopping environment.
  • Maintain safety standards by conducting regular safety sweeps, reporting hazards, and adhering to company steel standard guidelines.
  • Process transactions accurately and efficiently, utilizing self-checkout or traditional checkout methods.

Requirements:

  • A strong passion for delivering outstanding customer experiences.
  • Excellent communication and problem-solving skills.
  • The ability to work effectively in a fast-paced environment.
  • Basic math skills and accuracy when handling cash and operating equipment.

Benefits:

  • A competitive hourly wage between $16.00 and $23.00 per hour, dependent on location and experience.
  • An attractive benefits package, including health, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance.
  • A comprehensive paid time off program, including PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
  • A range of additional perks, such as short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.