Client Communication Specialist

2 days ago

Detroit, Michigan, United States Rocket Mortgage Full time
About the Role

As a Bilingual Client Communication Specialist at Rocket Mortgage, you will be responsible for contacting potential clients, persuading them on products, goods and services, and transferring them to other parties in a fast-paced, production-driven environment. You will also provide exceptional support and communication for inbound calls.

Key Responsibilities:
  • Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments
  • Effectively and efficiently perform work in the internal proprietary software and technology of the company
  • Participate in regular training on products and clients of the company
  • Filter leads on behalf of the company's clients by staying current on market and product shifts
  • Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients
  • Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately
  • Work efficiently to meet team and personal goals
About You

We are looking for a highly motivated and organized individual who is fluent in speaking, reading and writing in both English and Spanish. The ideal candidate will have experience in a role utilizing professional verbal communication skills and a strong ability to work in a fast-paced environment.

Minimum Qualifications:
  • Fluent in speaking, reading and writing in both English and Spanish
  • Experience in a role utilizing professional verbal communication skills
Preferred Qualifications:
  • 1 year of telemarketing and/or sales experience
  • Proficiency in the Microsoft Office suite
  • Familiarity and adaptability in using various software systems
What You'll Get

At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end.

We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. We also offer opportunities for career growth and development, as well as a dynamic and inclusive work environment.

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