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House Manager

2 months ago

Carmel, Indiana, United States The Center For The Performing Arts, Inc. Full time
Job Summary

The Center for the Performing Arts, Inc. is seeking a skilled House Manager to oversee the Volunteer Usher Corps and ensure a positive experience for patrons at our venues. As a key member of our team, you will be responsible for managing front-of-house operations, coordinating with event teams, and providing exceptional customer service.

Key Responsibilities
  • Event Management: Serve as the primary liaison between front and back-of-house staff, ensuring seamless event execution.
  • Volunteer Coordination: Assign volunteers to event roles, such as ticket scanning, program distribution, seating, and wayfinding.
  • Patron Management: Address and resolve patron issues, including seating problems, late arrivals, camera/video use, and medical emergencies.
  • Communication: Respond to patron inquiries, provide information, and resolve issues in a professional and courteous manner.
  • Reporting and Administration: Enter time worked in Paylocity and post-production data into VenueOps.
Requirements
  • Communication Proficiency: Excellent verbal and written communication skills.
  • Collaboration Skills: Ability to work effectively with event teams, volunteers, and patrons.
  • Customer Service and Client Focus: Provide exceptional customer service and ensure a positive experience for patrons.
  • Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Decision Making Ability: Make informed decisions in a fast-paced environment.
  • Teamwork Orientation: Collaborate with colleagues to achieve common goals.
  • Problem Solving/Analysis Ability: Analyze problems, identify solutions, and implement effective resolutions.
  • Experienced using Technology: Proficient in using technology, including software and hardware.
Education and Experience
  • Minimum two years: Event and volunteer management experience.
  • High school diploma or equivalent: Required. Experience in a performing arts, theatrical, or public assembly facility is preferred.
  • CPR/First Aid/AED Training: Provided by the employer.
Work Environment

This job operates in a professional venue environment. The House Manager is required to dress appropriately for the environment, wearing business attire.

Physical Demands
  • Ability to stand: For several hours prior, during, and after performances.
  • Ability to climb stairs: Required.
  • Strong sensory skills: Strong eyesight, hearing, and dexterity, especially in low-light situations.
  • Ability to bend, push, lift, carry, pull, and move: Up to 50 pounds.
  • Ability to speak and listen clearly: Especially via hand-held radio.
Position Type and Expected Hours of Work

This is an occasional, part-time, non-exempt position that requires working nights, weekends, some weekdays, and some holidays. Flexibility is required. Approximately 25 hours per week, in season.