Customer Service Representative

1 day ago


New Haven, Connecticut, United States Yale New Haven Health Full time
Job Summary

We are seeking a highly skilled Clinical Laboratory Customer Service Professional to join our team at Yale New Haven Health. As a key member of our laboratory medicine call center, you will be responsible for providing exceptional customer service to patients and healthcare providers while ensuring the accuracy and efficiency of our laboratory testing processes.

About You

We are looking for a motivated and detail-oriented individual with excellent communication skills and experience in a fast-paced environment. Your strong analytical skills and ability to multitask will enable you to resolve complex issues efficiently while maintaining a positive attitude under pressure.

You will work closely with our clinical laboratory staff and other departments to ensure seamless coordination of laboratory services, providing timely updates on patient results and resolving any discrepancies or concerns that may arise.

Responsibilities
  • Answer patient and provider calls regarding laboratory test results, scheduling, and other inquiries.
  • Verify patient identity and obtain necessary information to process laboratory tests.
  • Collaborate with laboratory staff to ensure accurate and efficient processing of laboratory specimens.
  • Communicate effectively with patients, healthcare providers, and internal stakeholders to resolve issues and address concerns.
  • Maintain accurate records of all interactions and update patient information as needed.


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