Airport Customer Service Representative

5 days ago


New Haven, Connecticut, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time
Job Summary:

We are seeking a skilled Airport Customer Service Representative to join our team at Trego Dugan Aviation of Grand Island Inc. In this role, you will provide exceptional customer service to passengers, ensuring their travel experience is smooth and enjoyable.

Key Responsibilities:
  • Process customer tickets, check baggage, and monitor carry-on luggage for size and quantity
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Handle denied boarding situations, solicit volunteers, and accommodate customers as needed
  • Ensure compliance with FAA, airline, and airport regulations
  • Enforce safety/security measures and protect sensitive zones
Requirements:
  • High School diploma or equivalent required; two years of customer service experience preferred
  • Basic computer skills with typing speed of 25 wpm
  • Ability to work varied hours, including nights, weekends, and holidays
  • Must be at least 18 years old and have a valid driver's license
  • Possess excellent communication skills and be able to read and write English
Salary and Benefits:

The estimated salary for this position is $19.00 per hour, based on industry standards and the company's location.

Trego Dugan Aviation of Grand Island Inc. offers a comprehensive benefits package, including paid time off, flight benefits, and opportunities for professional growth and development.



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