Workstation Support Technician

1 week ago


Harrisburg, Pennsylvania, United States Siri InfoSolutions Inc Full time
Job Description

Job Title: Workstation Support Technician

Location: Harrisburg, PA

Duration: Long-term contract

There is metered, on-street/parallel parking available in front of and around the building. The work hours for this position will be 8 AM - 4:30 PM, with a half-hour lunch hour that can be taken anytime between 11 AM - 12:30 PM.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals. The candidate will be responsible for maintaining device compliance and health, including tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Key Responsibilities:

  • Monitor incident queues for issues and take ownership and assist customers as required
  • Keep all support tickets up to date and well documented
  • As required, provide documentation on issue resolution for other teams
  • Monitor and report on PC issues, escalate issues, and work with other teams including SCCM, Active Directory, Security, and the IT Service Desk

Required Skills:

  • Deploying PCs and providing support to end users in a large enterprise environment (1,000 PCs +)
  • Developing, testing, and maintaining PC images
  • Experience supporting PCs in a large domain environment
  • Installing and configuring PC hardware and peripherals
  • Repairing PCs by replacing hard drives, motherboards, memory, etc.
  • Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx MACs
  • Knowledge of Active Directory and experience troubleshooting GPOs and name resolution
  • Experience managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx MACs
  • Experience supporting Microsoft Windows PCs, laptops, and Apple OSx MACs using remote tools (SCCM remote, RDP, ARD)
  • Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and Apple OSx MACs
  • Experience integrating Macintosh systems into an Active Directory Domain environment

Desired Skills:

  • Scripting with VBS and PowerShell
  • Configuration Management Console queries and reporting
  • SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize
  • Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT)
  • Microsoft Certification

Personal Qualities:

  • Able to communicate in a clear manner
  • Change oriented, improve processes, and confront difficult circumstances in creative ways
  • Demonstrated customer focus, building strong customer relationships
  • Effectively evaluate information to make correct decisions
  • Strong problem-solving skills, able to narrow scope of problems, eliminate irrelevant information
  • Strong team player, collaborate with others, be open to other ways of doing things
  • Interested in emerging technologies, demonstrated through training and attending technical events


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