Guest Services Agent

4 weeks ago


Peabody, Massachusetts, United States Spire Hospitality Full time

Job Description

We are looking for a skilled Guest Services Agent to join our team at Spire Hospitality. As a key member of our front desk team, you will be responsible for ensuring that our guests have an exceptional experience from the moment they arrive. This includes delivering exceptional service, responding promptly to guest questions and requests, and streamlining the check-in and check-out process.

Responsibilities:

  • Deliver Unparalleled Service: Provide outstanding service, courtesy, and care to our guests.
  • Communicate Effectively: Communicate clearly and effectively with guests and colleagues.
  • Manage Multitasking: Excel at multitasking in a fast-paced environment.
  • Resolve Guest Concerns: Resolve guest concerns with attentive service recovery.

Requirements:

  • High school diploma or equivalent required.
  • One year of front desk experience in hotels preferred.
  • One year of experience working in customer service or a guest-facing role required.
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.

Benefits:

  • Earned wage access.
  • Dental, vision, and pet discount programs.
  • Identity theft protection and pre-paid legal support.
  • Flexible spending accounts and life insurance.
  • Critical accident or illness and short- & long-term disability coverage.
  • Paid time off and wellness programs.

Estimated Salary Range: $18.00 - $20.00 per hour, based on location and experience. 2-3 shifts per week, primarily morning weekend shifts.



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