Customer Experience Associate

2 weeks ago


Jamesburg, New Jersey, United States Architectural Surfaces Group Full time
Job Title: Customer Experience Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service and creating positive interactions with our valued customers.

Key Responsibilities:
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Provide expert knowledge of our products and services to customers, ensuring they receive the best possible solutions for their needs.
  • Assist customers in selecting products and services that meet their specifications and budget.
  • Coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
  • Assist dealers with the sales and ordering process.
  • Answer phones, organize the designer room, file paperwork, and respond to customer inquiries.
  • Capture customer/homeowner visits and preliminary selections.
  • Create holds for fabricator selections and send to account managers.
  • Responsible for sale order creation for orders sent to the shared Orders email.
  • Responsible for list creation for orders being picked up or delivered to customers.
  • Invoice and email invoices to termed customers.
  • Process customer credit card payments and/or personal checks.
  • Maintain hold reports and send expired holds to Account Managers.
Requirements:
  • Basic computer skills and business telephone etiquette.
  • A well-organized and self-directed individual with the ability to prioritize duties.
  • Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
  • Ability to work well in a team environment.
  • Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
  • Must be able to work Saturdays (dependent on branch schedule).
  • Must demonstrate showroom sales skills in a high-end work environment.
  • Must be able to communicate effectively both verbally and written.
  • Must be self-driven, organized, and detail-oriented.
Education and Experience:
  • Associates degree or industry experience preferred.
  • Customer service experience in a multi-tasking environment is required.

Architectural Surfaces Group is an equal opportunity employer and participates in E-Verify.



  • Jamesburg, New Jersey, United States Barnes & Noble Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Bookseller to join our team at Barnes & Noble. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers, members, and stores.Your primary goal will be to resolve customer inquiries and issues in a...


  • Jamesburg, New Jersey, United States Barnes & Noble Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Bookseller. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers, members, and stores.Key ResponsibilitiesResolve customer inquiries and issues in a timely and...


  • Jamesburg, New Jersey, United States Barnes & Noble Full time

    Job Title: Customer Experience BooksellerJob Summary:As a Customer Experience Bookseller, you will be responsible for providing exceptional service and support to customers, members, and stores. You will handle inquiries, resolve issues, and improve overall customer experience. With a focus on delivering exceptional service, you will provide valuable input...


  • Jamesburg, New Jersey, United States Mr Appliance Full time

    At Mr. Appliance, we're seeking a skilled Customer Support Associate to join our team. Key responsibilities include:Key Responsibilities:Receiving incoming calls in a professional and courteous manner, scheduling new work ordersPerforming marketing and sales functions to sell additional work and earn businessCompleting work orders, returning customer calls,...


  • Jamesburg, New Jersey, United States Wawa Full time

    Customer Service Associate Role at WawaAs a Customer Service Associate at Wawa, you will be responsible for providing an exceptional shopping experience for all customers. Your key responsibilities will include:Greeting and Serving CustomersResponding to Customer Requests and ComplaintsOperating the Cash Register and Handling PaymentsStocking Food and...


  • Jamesburg, New Jersey, United States Wawa Full time

    Customer Service Associate Role at WawaAs a valued member of our team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for all customers. Your key responsibilities will include:Welcoming and assisting customers in a friendly and courteous mannerResponding to customer inquiries and resolving...


  • Jamesburg, New Jersey, United States Stop & Shop Full time

    Our CultureWe strive to create a workplace where our associates feel valued and empowered to make a difference. At Stop & Shop, we believe in breaking down barriers and putting our customers first.Our PromiseWe're committed to helping our customers make the small wins possible every day. Our team works together to feed all of life's moments and make a...


  • Jamesburg, New Jersey, United States Stop & Shop Full time

    Job SummaryAs a Seafood Sales Associate at Stop & Shop, you will play a vital role in ensuring our customers have access to high-quality, sustainable seafood. Your responsibilities will include maintaining merchandise cases, weighing, preparing, labeling, and packaging products. You will also be responsible for assisting customers in every way possible,...


  • Jamesburg, New Jersey, United States Mr. Appliance Full time

    Appliance Service AssociateAt Mr Appliance, we're looking for a skilled Service Delivery Specialist to join our team. As a key member of our customer service team, you'll be responsible for:Key Responsibilities:Receiving incoming calls in a professional and courteous manner and scheduling new work orders.Performing marketing and sales functions to sell...


  • Jamesburg, New Jersey, United States Geodis Full time

    Customer Service Representative - WarehouseAt Geodis, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team in the warehouse. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring timely and accurate order...


  • Jamesburg, New Jersey, United States Geodis Full time

    Customer Service Representative - WarehouseAt Geodis, we are committed to delivering exceptional customer service and support to our clients. As a Customer Service Representative - Warehouse, you will play a critical role in ensuring that our customers receive the highest level of service and support.Key Responsibilities:Interact with customers via phone,...


  • Jamesburg, New Jersey, United States Geodis Full time

    Job SummaryAs a Warehouse Customer Service Representative at GEODIS, you will be responsible for providing exceptional customer service to our clients. This role involves interacting with customers by phone, email, or in person to receive orders or changes in service. You will also be responsible for adjusting complaints concerning billing or service...


  • Jamesburg, New Jersey, United States Pennsylvania Medicine Full time

    Patient Services AssociatePenn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Patient Services Associate, you will play a vital role in supporting our clinical teams and ensuring a seamless patient experience.Key Responsibilities:Manage patient schedules and coordinate appointmentsHandle patient requests and...


  • Jamesburg, New Jersey, United States Stop & Shop Full time

    Job SummaryAs a Seafood Sales Associate at Stop & Shop, you will play a vital role in ensuring our customers have access to high-quality, sustainable seafood products. Your responsibilities will include maintaining merchandise cases, weighing, preparing, labeling, and packaging products to meet customer needs. This is a dynamic role that requires strong...


  • Jamesburg, New Jersey, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAs a Customer Service Representative at Domino's, you will be the face of our brand, providing exceptional customer experiences that drive loyalty and retention.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemCreate a great...


  • Jamesburg, New Jersey, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and creating a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a...


  • Jamesburg, New Jersey, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. **About the Job** Are you looking for a job that offers flexibility and a fun work environment? Do you enjoy working with people and providing excellent customer service? As a Customer Service Representative at Domino's Pizza, you will be responsible for handling customer...


  • Jamesburg, New Jersey, United States Mr. Appliance of Middlesex & Somerset Full time

    About Mr. Appliance of Middlesex & SomersetWe are a leading appliance repair franchise network with a strong presence in North America. Our team is dedicated to providing exceptional customer service and support to our clients.Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a...


  • Jamesburg, New Jersey, United States Domino's Franchise Full time

    Job Opportunity at Domino's FranchiseWe are seeking a skilled Customer Service Representative to join our team at Domino's Franchise. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Operate equipment and maintain a clean and safe work...


  • Jamesburg, New Jersey, United States Heart To Heart Full time

    Job OpportunityHeart to Heart is seeking a detail-oriented and organized individual to join our team as a Call Center Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Perform various clerical tasks, including filing and scanning documentsAssist with...