Customer Experience Associate
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service and creating positive interactions with our valued customers.
Key Responsibilities:- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Provide expert knowledge of our products and services to customers, ensuring they receive the best possible solutions for their needs.
- Assist customers in selecting products and services that meet their specifications and budget.
- Coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
- Assist dealers with the sales and ordering process.
- Answer phones, organize the designer room, file paperwork, and respond to customer inquiries.
- Capture customer/homeowner visits and preliminary selections.
- Create holds for fabricator selections and send to account managers.
- Responsible for sale order creation for orders sent to the shared Orders email.
- Responsible for list creation for orders being picked up or delivered to customers.
- Invoice and email invoices to termed customers.
- Process customer credit card payments and/or personal checks.
- Maintain hold reports and send expired holds to Account Managers.
- Basic computer skills and business telephone etiquette.
- A well-organized and self-directed individual with the ability to prioritize duties.
- Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
- Ability to work well in a team environment.
- Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
- Must be able to work Saturdays (dependent on branch schedule).
- Must demonstrate showroom sales skills in a high-end work environment.
- Must be able to communicate effectively both verbally and written.
- Must be self-driven, organized, and detail-oriented.
- Associates degree or industry experience preferred.
- Customer service experience in a multi-tasking environment is required.
Architectural Surfaces Group is an equal opportunity employer and participates in E-Verify.
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Customer Experience Representative
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