Customer Service Representative
1 week ago
As a Customer Service Representative at FTTDC - Ohio Logistics, you will be responsible for communicating daily with customers to ensure all finished goods shipments meet third-party customer specifications. You will also communicate with trucking companies to plan shipments accordingly and remove inventory from company and customer databases in accordance with depletion procedures.
Key Responsibilities:
- Communicate with coworkers and direct supervisor to receive instructions and coordinate activities.
- Ability to communicate with customers and outside vendors daily to achieve customer satisfaction.
- Maintain a clean, work environment placing all items in an orderly manner per 5S values.
- Operate within the documented QMS (Quality Management System).
- Coordinate finished goods shipment to meet customer demands.
- Use warehouse management system to accurately schedule inventory for shipments in FIFO (First In, First Out) order per customer requirements.
- Notify/Communicate with customers with any issues with shipment or scheduling.
- Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory.
- High School diploma or a GED.
- Ability to read and comprehend instructions.
- Ability to be a self-starter and work under minimal supervision.
- Must have aptitude to use and operate a computer including basic e-mail functions and Excel.
- Drug-free, able to pass a drug test.
- Have a flexible schedule at times to meet customer needs.
- Ability to work at a quick pace while keeping attention to detail.
FTTDC - Ohio Logistics provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.
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