Customer Service Representative

23 hours ago


Bellefonte, Pennsylvania, United States Triangle Heating and Cooling Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Triangle Heating and Cooling. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and loyalty to our company.

Key Responsibilities
  • Client Communication: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Issue Resolution: Investigate and resolve customer complaints, working closely with internal teams to ensure prompt and effective resolution.
  • Account Management: Manage customer accounts, ensuring accurate and up-to-date information, and providing proactive support to prevent issues.
  • Team Collaboration: Work closely with colleagues to share knowledge, best practices, and ideas to improve customer service and overall team performance.
Requirements
  • Education: High school diploma or equivalent required; associate degree preferred.
  • Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and a customer-centric approach.
  • Experience: Previous customer service experience, preferably in a call center or similar environment.
Work Environment

Our customer service team operates in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences. As a Customer Care Representative, you will be working in a service center environment, with moderate noise levels and a business casual dress code.

Benefits
  • Competitive Salary: $40,000.00 - $60,000.00 per year.
  • Benefits Package: 401(k), 401(k) matching, dental insurance, health insurance, paid time off, referral program, and vision insurance.
Shift and Schedule

We offer a standard Monday to Friday schedule, with rotating weekends. Our team is committed to providing excellent customer service, and we require our representatives to be available to work a variety of shifts, including evenings and weekends.



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