Customer Service Representative
23 hours ago
We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Triangle Heating and Cooling. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and loyalty to our company.
Key Responsibilities- Client Communication: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Issue Resolution: Investigate and resolve customer complaints, working closely with internal teams to ensure prompt and effective resolution.
- Account Management: Manage customer accounts, ensuring accurate and up-to-date information, and providing proactive support to prevent issues.
- Team Collaboration: Work closely with colleagues to share knowledge, best practices, and ideas to improve customer service and overall team performance.
- Education: High school diploma or equivalent required; associate degree preferred.
- Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and a customer-centric approach.
- Experience: Previous customer service experience, preferably in a call center or similar environment.
Our customer service team operates in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences. As a Customer Care Representative, you will be working in a service center environment, with moderate noise levels and a business casual dress code.
Benefits- Competitive Salary: $40,000.00 - $60,000.00 per year.
- Benefits Package: 401(k), 401(k) matching, dental insurance, health insurance, paid time off, referral program, and vision insurance.
We offer a standard Monday to Friday schedule, with rotating weekends. Our team is committed to providing excellent customer service, and we require our representatives to be available to work a variety of shifts, including evenings and weekends.
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