Database Administration Expert
3 weeks ago
As a key member of the LanceSoft team, you will assist with resolving end-client outages. Your responsibilities will include troubleshooting, problem determination, remediation, testing, knowledge transfer, documentation, and reporting to client stakeholders.
About the Role
This position requires strong analytical and problem-solving skills, as well as the ability to work in a fast-paced environment. You will be responsible for assisting the client with resolving outages, which may involve working with various systems and technologies.
Key Responsibilities
• Troubleshoot and resolve end-client outages
• Collaborate with cross-functional teams to resolve issues
• Develop and implement knowledge transfer plans
• Document and report on outage resolutions
• Provide exceptional customer service to end clients
What We Offer
LanceSoft is an equal opportunity employer and a certified Minority Business Enterprise (MBE). We prohibit discrimination and harassment of any kind and offer a competitive compensation package, including benefits and professional development opportunities.
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