Pharmacy Care Coordinator

4 weeks ago


Texas, United States Lash Group, LLC Full time

At Cencora, we are united in our responsibility to create healthier futures. As a Pharmacy Care Coordinator, you will play a vital role in delivering on that purpose.

Key Responsibilities:

  • Answer and resolve patient inquiries within committed time frames.
  • Understand the physical, psychological, and social challenges of specific disease states and assist patients with drug therapy and pharmacy care issues.
  • Promote drug compliance.
  • Report all adverse events related to drug therapy and pharmacy care.
  • Establish and maintain strong customer relationships with physician practices to streamline communication to patients, payers, pharmacists, nurses, labs, and other healthcare-related parties.
  • Participate in administration of patient's pharmacy care plan.
  • Troubleshoot and resolve patient and payer issues in a timely fashion.
  • Work in a team-structured environment to provide support to other members of the healthcare team.
  • Embrace a continuous quality improvement customer service approach by proactively identifying areas of improvement and communicating those ideas to the healthcare team.
  • Maintain current notes and documentation related to patient's drug therapy and pharmacy care plan; flag issues that need to be addressed.
  • Coordinate responses and resolutions with appropriate internal and external parties.
  • Actively participate in discussions with pharmacists, nursing services, pharmacy support managers, and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.

Requirements:

  • High school diploma and a minimum of two (2) years of experience in a healthcare-related call center environment, physician's office, or social service environment.
  • Strong time management, organizational skills, initiative, professional demeanor, and positive attitude.
  • Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative.
  • Ability to communicate effectively both orally and in writing.
  • Ability to promote a positive team environment.
  • A champion for excellence, efficiency, and quality.
  • Ability to collaborate with other professionals within the organization.
  • Strong interpersonal skills.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, Access, and Outlook.

Cencora Offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.



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