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Restaurant Operations Manager

2 months ago

Sugar Land, United States Star Foods, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Star Foods, Inc. as a Sonic General Manager.

Key Responsibilities
  • Manage and train drive-in employees to ensure exceptional customer service and quality food.
  • Direct and assign employees to ensure all aspects of service meet operational standards.
  • Monitor and maintain inventory levels, and place orders for food, paper, and other supplies within cost control procedures.
  • Complete and maintain all drive-in employment-related records and payroll records.
  • Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times.
  • Immediately and respectfully resolve guest requests and report guest complaints to immediate supervisor.
  • Interview and hire crew and management team members to achieve proper staffing levels.
  • Prepare all necessary operational reports and develop action plans to resolve unfavorable financial and/or sales trends.
Requirements
  • Ability to work irregular hours, nights, weekends, and holidays.
  • General knowledge and understanding of the restaurant industry or retail operations required.
  • Minimum of six months of restaurant management experience (QSR) or one year entry-level retail management experience required.
  • Experience running shifts without supervision.
  • Effective communication skills; basic math, reading, and computer skills.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Willingness to abide by the appearance, uniform, and hygiene standards at Sonic.

Sonic and its independent franchise owners are Equal Opportunity Employers.