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Retail Cosmetics Brand Expert

2 months ago

Manchester, New Hampshire, United States Macy's Full time
About the Role

We are seeking a highly motivated and experienced Retail Cosmetics Brand Expert to join our team at Macy's. As a key member of our Beauty Department, you will be responsible for driving sales and service for our beauty brands, inspiring teamwork to achieve goals, and elevating the customer experience as a brand authority and consistent role model.

Key Responsibilities
  • Inspire teamwork to reach sales goals and elevate the customer experience
  • Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals
  • Establish a strong rapport and foster customer loyalty by demonstrating expertise in our products and services, while simultaneously promoting brand loyalty through engaging customers in our rewards program
  • Understand how to drive sales through brand training, events, and strategies
  • Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
  • Communicate with vendors and store leadership to execute company and store-based events to achieve sales goals
  • Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
  • Lead product demonstrations and peer-to-peer training
  • Merchandise new receipts, process damages, testers and select merchandise to return to vendors
  • Adhere to hygiene standards and asset protection control and compliance procedures
Requirements
  • Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
  • Subject Matter Expertise: Proficiency in vendor line and beauty trends serving as a knowledgeable resource in this area.
  • Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
  • Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  • Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.
  • Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
  • Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience
What We Offer
  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • Paid Time Off
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.