Senior Data Analyst

3 weeks ago


Brighton, United States New Balance Athletics, Inc. Full time
Job Overview

As a Senior Business Analyst at New Balance Athletics, Inc., you will play a key role in driving operational productivity and business growth by developing and implementing innovative tools and solutions using Salesforce.com.

Main Responsibilities
  • Lead the development of our Salesforce.com deployment, working closely with functional leaders, stakeholders, and subject matter experts
  • Identify, develop, and deploy new processes and salesforce use-cases, resulting in improved efficiency and productivity
  • Provide data-driven insights and recommendations to support business decisions
  • Work collaboratively across functional teams to develop and advance analysis, translating data into actionable insights
  • Ensure data quality is maintained to effectively support business processes and reporting accuracy for all service KPIs/metrics
Requirements for Success
  • 2-4 years experience in Salesforce configuration and implementing CRM systems, including assignment rules, flows, SMS, and Cases
  • Salesforce Admin Certification preferred or desire to obtain
  • Experience with Qualtrics or other advanced CX platform desired
  • Excellent project management skills and a positive attitude
  • Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
  • Great communication and analytical skills required to interpret and transform data into useful information
  • Experienced using Salesforce reporting and dashboarding management
  • Experience with data management, transformation, cleansing, and de-duplication
  • Creative and analytical thinker with strong problem-solving skills
  • Proficient in MS Excel, MS Power BI
  • Ability to multi-task and work creatively in a fast-paced environment
  • Customer service experience in an e-commerce environment desired
Benefits

New Balance offers a comprehensive traditional benefits package, including medical insurance, dental, vision, life insurance, and 401K. We also offer a slate of non-traditional perks, including online learning and development courses, tuition reimbursement, and mentorship programs.



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