Senior Data Analyst
3 weeks ago
As a Senior Business Analyst at New Balance Athletics, Inc., you will play a key role in driving operational productivity and business growth by developing and implementing innovative tools and solutions using Salesforce.com.
Main Responsibilities- Lead the development of our Salesforce.com deployment, working closely with functional leaders, stakeholders, and subject matter experts
- Identify, develop, and deploy new processes and salesforce use-cases, resulting in improved efficiency and productivity
- Provide data-driven insights and recommendations to support business decisions
- Work collaboratively across functional teams to develop and advance analysis, translating data into actionable insights
- Ensure data quality is maintained to effectively support business processes and reporting accuracy for all service KPIs/metrics
- 2-4 years experience in Salesforce configuration and implementing CRM systems, including assignment rules, flows, SMS, and Cases
- Salesforce Admin Certification preferred or desire to obtain
- Experience with Qualtrics or other advanced CX platform desired
- Excellent project management skills and a positive attitude
- Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
- Great communication and analytical skills required to interpret and transform data into useful information
- Experienced using Salesforce reporting and dashboarding management
- Experience with data management, transformation, cleansing, and de-duplication
- Creative and analytical thinker with strong problem-solving skills
- Proficient in MS Excel, MS Power BI
- Ability to multi-task and work creatively in a fast-paced environment
- Customer service experience in an e-commerce environment desired
New Balance offers a comprehensive traditional benefits package, including medical insurance, dental, vision, life insurance, and 401K. We also offer a slate of non-traditional perks, including online learning and development courses, tuition reimbursement, and mentorship programs.
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Senior Business Analyst
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