Customer Relations Associate

5 days ago

Honolulu, Hawaii, United States AWP Safety Company Full time
Job Title: Customer Relations Associate

A key role at AWP Safety Company, the Customer Relations Associate is responsible for delivering exceptional service and contributing to the company's mission of protecting businesses, people, and time.

Responsibilities:
  • Enter high volumes of data into various systems timely and accurately for billing purposes
  • Make adjustments and handle billing discrepancies and rejections timely and accurately
  • Validate, verify, and compare contract agreements as needed
  • Provide excellent customer service and provide customers with a positive experience
  • Support the team in securing timely payments from customers
  • Act as a resource for other functions within AWP
  • Answer phones and respond to inquiries using a professional and courteous demeanor
  • Provide general office support and peer training as requested
  • Comply with all AWP policies, procedures, and safety requirements
  • Perform other duties and special projects as assigned
Qualifications:
  • High school diploma or GED required
  • 1 year of data entry or relevant experience preferred
  • Basic knowledge of accounting principles and terminology; strong math skills
  • Excellent verbal and written communication
  • Intense focus on accuracy and attention to detail; organized
  • Problem-solving skills
  • Critical thinking skills
  • Demonstrate high degree of accuracy and attention to detail
  • Excellent organizational skills
  • Outgoing & assertive personality – not afraid to approach individuals
  • Proficiency with Microsoft Office Suite Products (Excel, Word)
  • Experience with Microsoft Great Plains and Salesforce software preferred
Work Environment and Physical Demands:

Employee must be able to successfully handle the physical demands of this position, which include the following:

  • Hours of operation are M-F, 8 a.m.- 5 p.m.
  • Primarily sedentary or working at a desk
  • Occasionally lift and move 10 -25 pounds
  • While performing duties of this job, the employee is regularly required to talk or hear
  • The employee frequently is required to stand, walk, or reach with hands and arms

AWP Safety Company is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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