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Retail Sales Representative

2 months ago

Norwalk, Connecticut, United States Chico's Full time
POSITION SUMMARY:

The Sales Associate plays a vital role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store operations. This includes delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:

Sales Performance:
  • Achieves company sales targets by employing effective sales techniques and sharing product knowledge with customers; assists in selecting merchandise or locating items based on customer preferences.
  • Keeps abreast of current promotions and sales; upholds pricing and visual presentation standards.
  • Ensures adherence to merchandise handling, presentation, loss prevention, and other tasks as assigned by Management.
  • Engages in visual merchandising activities, including monthly store setups and maintenance of designated areas.

Customer Engagement:
  • Exemplifies and advocates for the Most Amazing Personal Service (MAPS) principles, providing a seamless omni-channel experience.
  • Addresses customer inquiries and resolves concerns promptly.
  • Facilitates a swift and efficient checkout process, staying informed on policies related to payments, promotions, returns, and security practices.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enrolls clients in the rewards program.
  • Cultivates and maintains a loyal customer base through personalized service and wardrobe consultations.
  • Remains knowledgeable about current product fits and style offerings both in-store and online.
  • Maintains regular communication with clients through a customer relationship management system.

Operational Excellence:
  • Assists in restocking activities to ensure the store remains well-stocked and inviting.
  • Aids in fulfilling customer orders.
  • Supports visual merchandising directives, including floor layouts, window displays, and signage as directed.
  • Contributes to the cleanliness and organization of the boutique.

Team Collaboration and Development:
  • Encourages a collaborative approach to problem-solving within the team.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

ADDITIONAL REQUIREMENTS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Ability to adapt to technology provided by the company.
  • Excellent organizational skills and capability to multitask in a dynamic environment.
  • Must maintain regular attendance to ensure adequate staffing for company objectives.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of items up to 50 lbs.
  • Regular climbing activities.

The wage range for this position is $15.70 to $19.75, with compensation determined by individual qualifications. Associates may also be eligible for incentive compensation based on various performance metrics.


Chico's FAS, Inc. is committed to equal opportunity employment and does not discriminate based on any protected characteristics.