Hotel Cleaning and Guest Services Manager

2 weeks ago


Middleton, Massachusetts, United States Atrium Hospitality Full time
Role Overview

The Housekeeping Supervisor is responsible for overseeing the housekeeping department at our hotel, ensuring that our guests have an exceptional experience. This involves supervising housekeeping associates, preparing work assignments, and coordinating room readiness with other departments.

Main Responsibilities:

  • Supervise housekeeping associates to maintain high standards of hotel cleanliness;
  • Prepare work assignments and coordinate room readiness with other departments;
  • Conduct coaching and accountability of housekeeping associates when service or cleanliness standards are not met;
  • Inspect guest rooms and public spaces to ensure cleanliness standards are met;
  • Forecast necessary staffing and supply levels for effective scheduling and ordering;
  • Open and close the housekeeping department by assigning and monitoring daily operations;
  • Manage Lost and Found by tracking items and communicating with guests;
  • Promote sanitation, safety, and security efforts within the hotel;
  • Assist with associate scheduling based on business levels;

Requirements:

  • At least six months of housekeeping and/or related experience;
  • Prior hospitality experience is preferred;
  • A high school diploma or equivalent is preferred;
  • Basic computer knowledge is preferred;
  • The ability to lift at least 50 pounds occasionally and 25 pounds regularly;
  • Able to bend, squat, walk, and stand for extended periods during scheduled shifts;

Benefits and Salary:

  • A competitive salary range of $55,000 - $70,000 per year, depending on experience and qualifications;
  • Daily Pay option;
  • Significant travel discounts on Marriott and/or Hilton properties;
  • 401k Plans;
  • Medical Insurance;
  • Other property-specific benefits;


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