Healthcare Service Liaison
5 days ago
We are seeking a dedicated and detail-oriented individual to serve as a Healthcare Service Liaison at Professional Physical Therapy. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless patient experience.
The ideal candidate will have a strong ability to multitask, prioritize tasks, and work in a fast-paced environment. They will also possess excellent communication skills, both written and verbal, and be proficient in computer software systems.
Responsibilities:
- Greet and check in patients, ensuring accurate and complete patient information
- Collect copays and patient balances as needed
- Manage appointment scheduling
- Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional
- Collect and update patient information
- Assist with administrative tasks such as data entry and maintaining patient records
Requirements:
- High school diploma or equivalent
- Prior experience in a customer service or administrative role, preferably in a healthcare setting
- Excellent interpersonal and communication skills
- Strong attention to detail and organizational skills
- Ability to multitask, prioritize tasks, and work in a fast-paced environment
- Proficient in computer skills and ability to learn new software systems
Benefits:
- Monthly performance bonus
- Medical, dental, vision insurance
- STD/LTD Hospitalization insurance
- Accident insurance
- Life insurance
- 401k with employer match
- Employee assistance program
- Employee discounts
- Employee referral program
- Paid time off (PTO)
Estimated Salary: $45,000 - $55,000 per year
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