Healthcare Service Liaison

5 days ago


Middleton, Massachusetts, United States Professional Physical Therapy Full time

We are seeking a dedicated and detail-oriented individual to serve as a Healthcare Service Liaison at Professional Physical Therapy. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless patient experience.

The ideal candidate will have a strong ability to multitask, prioritize tasks, and work in a fast-paced environment. They will also possess excellent communication skills, both written and verbal, and be proficient in computer software systems.

Responsibilities:

  • Greet and check in patients, ensuring accurate and complete patient information
  • Collect copays and patient balances as needed
  • Manage appointment scheduling
  • Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional
  • Collect and update patient information
  • Assist with administrative tasks such as data entry and maintaining patient records

Requirements:

  • High school diploma or equivalent
  • Prior experience in a customer service or administrative role, preferably in a healthcare setting
  • Excellent interpersonal and communication skills
  • Strong attention to detail and organizational skills
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment
  • Proficient in computer skills and ability to learn new software systems

Benefits:

  • Monthly performance bonus
  • Medical, dental, vision insurance
  • STD/LTD Hospitalization insurance
  • Accident insurance
  • Life insurance
  • 401k with employer match
  • Employee assistance program
  • Employee discounts
  • Employee referral program
  • Paid time off (PTO)

Estimated Salary: $45,000 - $55,000 per year



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