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Client Care Specialist

2 months ago

Uxbridge, Massachusetts, United States FYZICAL, Uxbridge Full time
About the Role

FYZICAL Therapy and Balance Center in Uxbridge is seeking a part-time Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for creating a welcoming atmosphere for our patients, managing check-ins and check-outs, collecting and posting patient payments, and providing exceptional customer service.

Key Responsibilities
  • Manage patient check-ins and check-outs, ensuring accurate and efficient processing of payments.
  • Collect and post patient payments, maintaining accurate records and resolving any discrepancies.
  • Provide exceptional customer service, responding to patient inquiries and resolving any issues in a timely and professional manner.
  • Work effectively with our medical software, becoming proficient in scheduling, canceling, and updating patient appointments.
  • Ensure accuracy in creating patient charts, scheduling, and canceling appointments, maintaining high standards of quality and attention to detail.
  • Develop strong relationships with patients, colleagues, and management, fostering a positive and supportive work environment.
Requirements
  • Experience with medical insurance billing is a must.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent communication and interpersonal skills, with a warm, enthusiastic, and friendly demeanor.
  • Proficiency in medical software and technology, with a willingness to learn and adapt to new systems.
  • Accuracy and attention to detail, with a commitment to maintaining high standards of quality and customer service.
About FYZICAL Therapy and Balance Center

FYZICAL Therapy and Balance Center is a leading provider of physical therapy, balance rehabilitation, vestibular retraining, and athletic training services. We are a values-driven, hospitality-based organization committed to providing the highest caliber of rehabilitative services possible. Our team is dedicated to delivering exceptional patient care, and we are seeking like-minded individuals to join our team.