Customer Service Champion

5 days ago


Horseheads, New York, United States Burlington Full time

About Us

Burlington is an equal opportunity employer committed to workplace diversity. We are a rapidly growing brand, providing a variety of training and development opportunities so our associates can grow with us.

Job Description

We are seeking a highly motivated and experienced Customer Service Champion to join our team at Burlington. As a Customer Service Champion, you will be responsible for delivering exceptional customer service and maintaining a secure shopping environment.

Responsibilities

  • Demonstrate command presence by standing positioned at the front of the store and creating a secure environment.
  • Engage with customers and associates in a manner consistent with our company core values, providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.
  • Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction.
  • Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.

Requirements

  • 1+ years of experience in customer service, hospitality, retail, AP/LP, or Operations is preferred.
  • Ability to stand and walk for extended periods of time and to visually monitor store environment.
  • Excellent communication skills with customers and co-workers.
  • Strong leadership skills that support fostering productive business relationships.

Benefits

  • A competitive wage of $15 per hour.
  • A flexible schedule including nights, weekends, and holidays as required.
  • An associate discount.
  • Part-time associates may be eligible for up to 4 hours of paid time off annually after one year of service.
  • Part-time associates may also be eligible for up to 8 paid holidays and paid sick time in accordance with applicable law.


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