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Retail Sales Associate

2 months ago

Victorville California, United States WinCo Foods Full time
About Us

WinCo Foods is a customer-centric company that values its employees and strives to provide a positive shopping experience for its customers. As a Cashier, you will play a vital role in creating a welcoming and efficient environment for our valued customers.

Job Summary

This position is responsible for providing friendly and cooperative service to internal and external customers at our retail locations. The successful candidate will be able to process customer orders in an efficient, accurate, safe, and courteous manner at a two-aisle check stand, a multi-station self-checkout (SCO) lane, or customer service desk as assigned.

Key Responsibilities
  • Seek opportunities to welcome, engage, serve, and thank customers.
  • Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
  • Operate check stand equipment such as cash registers, scanners, and scales to process customer orders.
  • Engage in suggestive selling and other sales techniques.
  • Process monetary transactions, including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds.
  • Understand and adhere to all Cash Handling and Lane Accountability policies and procedures.
  • Maintain knowledge of current product location, monitor UPC codes, and ensure proper pricing.
  • Maintain a clean, neat, and properly stocked check stand and ensure a safe and secure work area.
  • Stock, price, and rotate merchandise.
  • May be assigned to a multi-station self-checkout lane or customer service counter as needed.
  • Perform other duties as assigned or needed.
Requirements
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Perform friendly, courteous, and tactful relations with customers and coworkers with composure.
  • Communicate (hearing and speech) to perform customer relation tasks.
  • Complete written forms.
  • Conduct visual inspection, read information on merchandise, etc.
  • Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
  • Lift up to 50 lbs. occasionally.
  • Operate check stand equipment such as cash registers, scanners, and scales.
  • Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
  • Must be 16 years of age or older.
  • Manual dexterity and good hand-eye coordination.
  • Learn and memorize a considerable amount of information, including PLU codes, location of products, check stand and keyboard procedures, and company policies.
  • Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply, and divide).
  • Occasionally use blades for box cutting.
  • Use household cleaners to maintain work area (i.e., approved all-purpose cleaner, glass cleaner, etc.).
  • Perform primary duties efficiently and accurately.
  • Navigate and manage potentially high-stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
Additional Requirements
  • As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
  • For minors hired, hours may differ as well as machines and equipment operated.