Customer Service Expert

2 weeks ago


DeSoto, Texas, United States SEW-EURODRIVE GmbH & Co KG Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at SEW-EURODRIVE GmbH & Co KG. This role involves providing exceptional technical and sales support to our customers, potential customers, and associates.

About the Role

The ideal candidate will have a strong ability to learn and understand the basics of power transmission equipment, associated nomenclature, and catalog information. They will be responsible for handling customer calls in a professional manner, determining the nature of the call, and taking all possible actions to ensure accurate information and service is provided.

Key Responsibilities
  • Provide technical and sales assistance to customers, potential customers, and associates
  • Edit orders accurately for input into SAP/Configurator
  • Work with other departments to coordinate release of orders, expediting, parts purchasing, and availability
  • Comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies, and procedures
Benefits
  • Average salary: $40,000 - $60,000 per year
  • 10% shift premium for 2nd and 3rd shift positions
  • Generous benefits package including medical insurance, life insurance, disability, flexible spending account, paid vacation, holiday pay, retirement benefits, additional paid time off, paid parental leave, onsite clinic services, education assistance programs, counseling resources, wellness resources, uniforms, and employee assistance programs
Requirements
  • Ability to learn and understand the basics of power transmission equipment, associated nomenclature, and catalog information
  • Strong communication and organizational skills
  • Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs

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