Complimentary Guest Services Host

3 days ago

Atlanta, Georgia, United States Aimbridge Hospitality Full time

About the Role

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We are seeking a highly skilled Complimentary AM Attendant to join our team at Residence Inn Atlanta Midtown 17th Street. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests in the complimentary breakfast area.

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Main Responsibilities

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  • Provide warm and friendly service to all guests, ensuring a positive experience throughout their stay.\
  • Maintain a clean and organized breakfast area, restocking supplies as needed.\
  • Prepare and serve food and beverages according to hotel standards.\
  • Communicate effectively with colleagues and management to ensure seamless operations.\
  • Perform opening and closing procedures, including side work duties.\
  • Participate in ongoing training and development to enhance knowledge and skills.\
  • Assist with special requests and resolve guest concerns in a professional manner.\
  • Maintain a high level of trust and responsibility, representing the company with integrity and good character.\
  • Adhere to Aimbridge Hospitality's policies and procedures, promoting a safe and efficient work environment.\
  • Support cross-functional teams to achieve business objectives and drive results.\
  • Contribute to a positive and inclusive work culture, fostering collaboration and teamwork among colleagues.\
  • Embody the company's values and mission, demonstrating a commitment to excellence and customer satisfaction.\
  • Pursue opportunities for growth and advancement within the company.\
  • Stay informed about local events, attractions, and amenities to enhance the guest experience.\
  • Engage with guests, responding to questions and requests in a courteous and professional manner.\
  • Foster relationships with colleagues, recognizing and valuing their contributions to the team.\
  • Collaborate with other departments to provide exceptional guest service and support.\
  • Develop and maintain knowledge of hotel services, products, and amenities.\
  • Offer suggestions for improving processes and enhancing the guest experience.\
  • Operate cash register, handle transactions, and balance cash drawer accurately.\
  • Participate in inventory management, ordering supplies as needed.\
  • Identify areas for improvement, suggesting solutions to management.\
  • Attend meetings, staying informed about company updates and initiatives.\
  • Represent the hotel in a positive light, adhering to Aimbridge Hospitality's brand standards.\
  • Support environmental sustainability efforts, reducing waste and conserving resources.\
  • Understand and comply with all laws, regulations, and company policies related to employment and workplace safety.\
  • Engage in activities that promote employee well-being, maintaining a healthy work-life balance.\
  • Expand product knowledge, staying up-to-date on new offerings and promotions.\
  • Develop effective communication skills, conveying information clearly and concisely.\
  • Monitor and address any issues or concerns regarding guest satisfaction or employee engagement.\
  • Enhance knowledge of local area, identifying opportunities to enrich the guest experience.\
  • Seek feedback from colleagues and management, using it as an opportunity for growth and improvement.\
  • Respond promptly to guest inquiries, addressing concerns in a timely and professional manner.\
  • Assist with event planning and execution, contributing to successful outcomes.\
  • Support sales efforts, promoting hotel services and amenities to guests.\
  • Join forces with colleagues to achieve business objectives, driving revenue and profitability.\
  • Demonstrate initiative, taking ownership of tasks and responsibilities.\\

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