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Customer Service Representative

2 months ago

Brooklyn, New York, United States SP+ Full time
Job Summary

We are seeking a skilled and courteous Valet Driver to join our team at SP+. As a Valet Driver, you will be responsible for providing exceptional customer service, ensuring the safe parking and retrieval of vehicles, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Customer Service: Deliver on our Promise by ensuring every moment matters for our clients through resolving client requests and concerns efficiently, finding new ways to solve problems that may arise, and communicating proactively with clients.
  • Parking and Retrieval: Inspect every vehicle before safely parking it, noting all findings, and ensure that vehicles are retrieved in a timely and efficient manner.
  • Communication: Explain valet rates to customers, observe traffic laws and safe driving practices, and report all accidents, safety hazards, unusual occurrences, and policy violations to management.
  • Teamwork: Assist management with additional duties as assigned and work collaboratively with other team members to achieve common goals.
Requirements
  • A valid state driver's license, current address, and acceptable driving record.
  • The ability to safely drive a vehicle with a manual transmission (stick shift) is a plus.
  • Availability to work special shifts if needed (2nd, 3rd shift and/or weekends).
  • Proof of eligibility to work legally in the U.S. (must provide valid documentation if hired).
  • The ability to provide accurate information to customers and co-workers and respond professionally to customer problems or complaints.
  • The ability to read, write, add, and subtract US currency and comprehend instructions, short emails, and memos.
  • The ability to follow written and verbal instructions and calmly adapt to changes, delays, and unexpected events while working.
Benefits
  • Fantastic opportunities for career growth.
  • A knowledgeable, high-achieving, experienced team.
  • Learning opportunities through our internal training program, SP+ You.
  • A diverse company that cares about inclusion, innovation, the environment, and more.
  • A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
  • 401(k) Match Program.
  • Health Insurance, Vision, and Dental.
  • Short-Term and Long-Term Life Insurance.