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Fitness Team Member
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Crew Member at Planet Fitness - CA. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Member Experience
- Provide a superior level of customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Respond to member inquiries and concerns in a timely and professional manner, escalating issues to management as needed.
- Front Desk Operations
- Manage front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
- Assist with maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
- Team Collaboration
- Work collaboratively with the management team to achieve business objectives and improve member satisfaction.
- Participate in ongoing training and development to enhance skills and knowledge in customer service, sales, and club operations.
- Education
- High School diploma or equivalent required.
- Skills and Qualifications
- Customer service and hospitality background preferred.
- Basic computer proficiency and ability to learn club-specific software.
- Passion for fitness and health, with a positive and upbeat attitude.
- Strong communication and interpersonal skills, with the ability to interact with members and colleagues in a professional and respectful manner.
