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Executive Leadership Position

1 week ago

Sacramento, California, United States Virtual Full time

Job Summary

VIRTUAL is seeking a highly experienced General Manager to lead our residential heating and cooling operations. The ideal candidate will have a proven track record of driving revenue growth, improving operational efficiency, and delivering exceptional customer service.

About the Role

This is a senior leadership position that requires a strong leader with excellent communication and interpersonal skills. The successful candidate will be responsible for managing a team of professionals, overseeing operations, and ensuring compliance with safety regulations and company policies.

Key Responsibilities:

  • Financial Performance: Drive revenue growth and improve financial performance by developing and implementing effective strategies.
  • Sales Strategy & Team Management: Develop and implement sales strategies to drive growth, while motivating and training the sales team to ensure high levels of performance.
  • Customer Service Excellence: Ensure timely call answering, high-quality customer service, and efficient execution of dispatch guidelines by customer service representatives and dispatchers.
  • Team Leadership & Development: Lead, train, and develop team members to ensure a high level of performance and skill.
  • Operations Oversight: Supervise the installation, repair, and maintenance of heating and cooling systems, ensuring quality and efficiency in service delivery.
  • Technician Coordination: Oversee and coordinate the activities of technicians and staff, ensuring quality and efficiency in service delivery.
  • Compliance & Safety: Ensure adherence to safety regulations and company policies at all times.
  • Market Adaptability: Monitor market trends and adapt strategies to meet evolving business needs.
  • Problem Solving: Conduct regular inspections to identify potential issues and recommend effective solutions.
  • Vendor & Partner Relations: Manage and build professional relationships with vendors and partners to enhance business operations.

What You'll Need:

  • Proven track record as General Manager in a residential heating and cooling business, with success in growing revenue and profit.
  • Extensive experience (10+ years) in HVAC, including system design and troubleshooting.
  • Strong leadership skills with a demonstrated ability to manage and lead teams of managers, technicians, installers, customer service representatives, and dispatchers.
  • Excellent communication and interpersonal skills.
  • Ability to perform under pressure and manage time effectively to meet deadlines.
  • Self-motivated with the ability to work independently and collaboratively.
  • Proficiency with Apple devices and Microsoft Office 365 suite for communication and operations.
  • Physical ability to push/pull/lift up to 50 lbs.