Business Process Analyst

2 weeks ago

Madison, Wisconsin, United States LussoTech LLC Full time
Job Summary

We are seeking a highly skilled Business Process Analyst to join our team at LussoTech LLC. As a Business Process Analyst, you will play a critical role in facilitating analysis of various human resource (HR) processes for the Division of Personnel Management (DPM) within the Wisconsin Department of Administration (DOA).

Your primary responsibility will be to review documentation, develop questions, schedule meetings, facilitate discussions, create process maps, solicit feedback, summarize findings, and develop recommendations for process improvements. You will work closely with HR professionals who are subject matter experts on HR processes and collaborate with HR leadership to produce deliverables and recommendations.

Key responsibilities include:

  • Process Mapping: Understand and document the current and updated HR processes in detail, conducting interviews with HR professionals, observing their daily operations if necessary, and reaching consensus on how these processes should be represented.
  • Process Analysis: Identify bottlenecks, inefficiencies, and areas for improvement in the current processes, summarize and provide feedback to the tHRive project management team.
  • Communications: Synthesize findings during process mapping, data analysis, survey findings, etc. and provide feedback to the workstreams and tHRive project management team.
  • Document Preparation: Summarize findings and customize documents to meet the needs of diverse audiences.
  • Feedback Solicitation: Present information to various groups and solicit input to ensure findings are accurate and recommendations are supported.
  • Solution Design: Develop and propose solutions to improve efficiency, reduce waste, and enhance consistency in HR processes across DPM.
  • Creating Resource Libraries: Solicit, categorize, and format interview questions, PDs, etc. to create a library of resources for HR staff.
  • Queries: Facilitate meeting with end users to review reports that have not been utilized and report out findings.
  • Data: Analysis of available data to provide guidance and consultation with HR professionals regarding current and future processes and identify data gaps.
  • Reports: Run actively used reports to confirm efficiency and integrity of the data.

Required qualifications include two years' experience facilitating process mapping efforts in a service environment, two years' experience managing projects and meeting deadlines, two years' experience producing written documentation and recommendations, general understanding of HR processes, and experience with validating data found in reports and queries.

Preferred qualifications include two years' experience analyzing or implementing information technology solutions, three years' experience working in an HR setting or directly supporting HR project management or strategic planning, and three years' experience working in a government setting.

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