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District Services Manager

2 months ago

Denver, Colorado, United States Home Depot Full time
Job Summary

The District Services Manager plays a critical role in the Home Services organization at The Home Depot. This position is responsible for driving quality and customer service through managing Service Providers, ensuring Store Connectivity, and resolving issues related to Home Depot's installation services.

Key Responsibilities
  • Manage and develop professional relationships with Service Providers, store management, and store associates to drive high customer service and quality.
  • Communicate with District managers, Store Managers, and Specialty Assistant Store Managers to drive Home Services and Specialty Install awareness, attach rates, sales, promotions, and process.
  • Coordinate weekend lead generation events and partner with Services Leadership to execute Program initiatives and competitive shops.
  • Ensure personal and team training and development is completed and maintained throughout the year.
Requirements
  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.
  • Knowledge or experience in the retail store environment, home improvement industry, or general construction industry.
  • Experience in residential remodel project management.
  • Strong communication skills (both written and verbal) and proven customer interaction skills and problem resolution.
  • Project Management skills or leadership skills.
Working Conditions
  • Located in a comfortable indoor area.
  • Typically requires overnight travel 20% to 50% of the time.

The pay range for this position is between $40,000 - $100,000.