NOC Director

Are you looking for a challenging role in a dynamic and innovative company? Do you have experience in undersea systems and a passion for delivering exceptional customer service? We are seeking a highly skilled and motivated individual to join our team as a Director - NOC Director.

The Director - NOC Director will be responsible for establishing, managing, and expanding SubCom's Network Operations Center (NOC) Services. This role will require strong leadership and technical skills, as well as excellent communication and problem-solving abilities.

• Drive innovative solutions to ensure operational excellence and best-in-class customer service.
• Liaise with the NOC Manager to ensure the NOC Engineers maintain the performance of customer networks.
• Host Operational and Maintenance meetings for PNOC contracted undersea systems.
• Ensure PNOC Monthly Reports are submitted to customers on time.
• Provide NOC Weekly Report to VP of Customer Solutions.
• Liaise with the NOC Manager to ensure operation management policies, standards, and procedures are properly implemented.
• Direct new NOC contract review and execute internal process with the customer and in SubCom.
• Liaise with the NOC Manager and NOC Associate Security Officer to ensure regulatory compliance.
• Market and expand NOC Services, where applicable.
• Ensure business is conducted with integrity and aligns with SubCom policies and core values.

• Bachelor of Science Degree required, preferably a technical Master's Degree.
• Minimum of 10 years of experience in undersea systems in a supervisory or management technical role.
• Experience and technical knowledge of data networking.
• Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus, and inspirational leadership.
• Customer Service Focused - the ability to deliver sustained high performance and high levels of customer satisfaction.
• Excellent verbal, written, and presentation skills to effectively translate and communicate complex technical information and risk.
• Strong problem-solving skills, critical thinking, excellent analytical ability, metrics driven.
• Team building, mentoring, and coaching skills.
• Work well under pressure with differing levels of Management.
• Fluency in English and other languages a plus.
• Ability to maintain confidential information and communications.

SubCom offers a comprehensive benefits package, including competitive salaries, medical, dental, vision, life, and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match.

SubCom is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability, or any other characteristics protected by applicable law or regulation.