Case Manager, Galvan Homeless Shelter

4 weeks ago

Jersey City, New Jersey, United States St. Catherine's Center for Children Full time
About Our Organization:
St. Catherine's Center for Children is a leading non-profit organization in New York's Greater Capital District. Our comprehensive range of human services reaches more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine's employs more than 300 full and part-time staff. Our spectrum of services for children, families, and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness, and other ongoing traumas continues to grow. We are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace. Our DEI-B initiatives are designed to support and build a more equitable, inclusive, and diversified workplace, one which exemplifies true respect and dignity.

Our Mission:
St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.

Job Summary:
The Case Manager, Galvan Homeless Shelter is responsible for assisting families/individuals who are referred to the Columbia County Homeless Family Program in maintaining their current housing, or in the case of being homeless, to ultimately find new and permanent housing for the family/individual. The Case Manager performs an assessment of the client's service needs as they relate to the problem of homelessness. In consultation with the family members, the Case Manager formalizes and enacts a Service Plan that will lead to a permanent residence for the family, stabilization specific to the crisis of becoming homeless, and long-term amelioration of the issues that led to homelessness, in the first place. These issues may include areas of finance management, referrals for substance abuse, mental health counseling, parent support assistance, employment assistance, etc. The Case Manager is the point of contact for the Columbia County Department of Social Services staff and coordinates family and individual services with the pertinent departments within the Columbia County DSS.

Key Responsibilities:
Conduct and complete intake and assessment process following the approved agency form. Develop and coordinate service plan delivery to families/individuals through a large network of area service providers, including Columbia County DSS, and document all service delivery activities. Conduct case management activities such as meeting with families to assist them with service plan goals; follow up with families/individuals and/or service providers as needed to ensure service plan goals are being accomplished, or account for the lack thereof, and behave in a professionally responsible manner in communicating information specific to the assessment and ongoing case activities. Engage with families to assure a collaborative and mutually agreed-on service plan. Conduct and document regular service plan reviews, inviting all relevant DSS and community support resources for all active cases. Assure that aftercare contacts are maintained according to agreement with Columbia County DSS. Meet independently with families/individuals to assess needs and strengths. Establish and maintain professional working relationships with families/individuals, collaborators, and current and potential resource people for the family. With the clients, develop and formalize service goals. Engage families/individuals toward the goal of participating in necessary services. Act as an advocate for homeless families/individuals in the community. Assist families/individuals in obtaining necessary services needed to retain permanent housing (e.g., mental health services, education and employment services, substance abuse services). Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care. Act as a liaison for the family/individual when communicating with public assistance and other resource providers. Provide intensive case management services in the following areas to settle family/individuals in permanent housing and stabilize conditions that led to homelessness: self-sufficiency, home maintenance, budgeting, meal preparation and nutrition, time management, parenting skills, utilization of community services, tenant responsibilities/rights. Know and uphold all agency policies and procedures. Engage in active supervision. Document interactions with families using agency forms and protocols for critical incident reports, assessment and service delivery, as well as service plans. Complete outcome measures for Quality Improvement and research purposes. Perform and maintain record-keeping statistics as required. Complete and submit reports in a timely fashion. Intervene in crisis situations and assist with conflict resolution as needed. Participate in required agency trainings. Participate in professional development programming on a regular basis. Respect the rights of others and protect all confidential information. Network with tenant organizations and other potential consumer advocates, including community landlords. Prepares monthly statistical data relative to census changes. Additional position-related duties and responsibilities as assigned by the supervisor/Housing Coordinator.

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