Clerical Support Specialist
2 days ago
We are seeking a highly skilled and detail-oriented Clerical Support Specialist to join our team at Dallas County. As a key member of our support staff, you will be responsible for providing exceptional customer service, processing complex documents, and assisting with training and quality control duties.
Key Responsibilities- Process a variety of complex documents, data, reports, and other materials requiring specialized knowledge.
- Resolve problems, issues, and respond to inquiries from customers, Level III clerks, and other entities.
- Collect, input, and reconcile data, funds, or inventories and prepare appropriate reports.
- Utilize department-specific and county-wide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc.
- Assist supervisor in training staff and performing quality control duties to ensure compliance with policies and procedures.
- Maintain a variety of files and records and release information according to the County's policies and procedures while maintaining confidentiality of records.
- Graduation from an accredited high school or GED program.
- Three (3) years job-related experience or 45 hours of college or a combination of the two.
- Experience in a customer service environment a plus.
- Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software.
- Ability to understand and follow written and verbal instructions, organize and process work, and establish and maintain effective working relationships and excellent customer service with other County employees and the general public.
This position may require prolonged sitting, walking, and/or standing and ability to lift files, boxes, and copies up to 25 lbs. unassisted.
Candidates for all clerical, administrative, and/or secretarial positions will be required to take and pass at least one skills test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department.
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