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Customer Service Supervisor

2 months ago

Dayton, Ohio, United States Big Lots Stores Full time

Join Our Dynamic Team

As a Service Team Manager, you will play a crucial role in enhancing customer satisfaction and operational excellence. Your leadership will guide the service team in delivering outstanding service while maintaining high operational standards.

Key Responsibilities:

  1. Oversee and direct the activities of the service team, ensuring efficient cashiering and recovery processes.
  2. Provide constructive feedback to store management regarding team performance and customer service standards.
  3. Ensure compliance with operational tasks, training, and recovery efforts to meet customer service goals.
  4. Act as the primary Manager on Duty, responsible for opening and closing the store, while upholding merchandising and cleanliness standards.
  5. Enhance the customer experience by resolving issues and driving satisfaction.
  6. Manage the Hazardous Waste program to ensure safety and compliance.
  7. Utilize company tools and reports to analyze trends and collaborate with leadership on store initiatives.

Qualifications:

  1. High School Diploma, GED, or equivalent experience is required. Must be at least 18 years old.
  2. Preferred: Minimum of two years in retail management.
  3. Strong decision-making and interpersonal skills are essential.
  4. Physical ability to lift and move items weighing up to 50 pounds and to perform various physical tasks.
  5. Availability for a flexible schedule, including nights and weekends.
  6. Basic proficiency in English, math, and computer skills is required.

We value diversity and encourage all qualified applicants to consider joining our team.